BEFORE YOU START
- Client must be past Go Live (post-onboarding)
- All Pre-Close items received OR escalated for the period
- Bank statements available (uploaded by client OR fetched via read-only access from Vault)
- QBO/Xero connection healthy (token not expired)
STEP BY STEP
- Click the client in the Monthly Close pipeline (Kanban view) — opens the per-client Month-End Close process
- Stage 1: Bank Feed Code — confirm transactions categorized; review uncategorized
- Stage 2: Custom Tasks — complete client-specific recurring tasks
- Stage 3: Pre-Close Checklist — verify each item has its source confirmed (🔒 login / ⬆ upload / 📅 schedule)
- Stage 4: Bank Rec — reconcile each bank account / CC / loan to source statement
- Stage 5: JEs & Close — post recurring monthly journal entries; trial balance must balance
- Stage 6: AI Review — click Run AI Review; review categorized findings (Transactions Without Payee, Expense Inconsistency, Newly Added Vendors, Duplicate Vendors, etc.)
- Stage 7: Manual Review (Manager) — manager approves your work; sends unresolved questions to client via Final Review tab
- Stage 8: Ready to Send — generate financial statements (P&L, Balance Sheet, Cash Flow); ratios + cover page
- Stage 9: Submitted — Partner approves → click Publish; PDF + Excel saved to Reports folder; recurring monthly invoice generated
TIPS / GOOD TO KNOW
- On the LAST DAY of each month, system auto-creates the next month's close in "Submitted" stage
- AI Review can auto-merge confident duplicate vendors — review in your first 1-2 closes before trusting silently
- Final Review questions go via portal AND Excel email (dual delivery) — most clients respond to one or the other
- Closed-year periods are LOCKED from edit — design protection
TROUBLESHOOTING
- Trial balance out of balance: don't proceed past JEs & Close stage; correct first
- Bank Feed shows wrong data: check QBO token isn't expired (Settings → Integrations); link engagement to correct QBO company
- Client doesn't respond to Final Review: 7 days reminder, 14 days partner outreach
RELATED ARTICLES
- Connect QuickBooks Online or Xero
- Connect AI providers
- Build a custom report